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For instance, researchers have found that most cultures have words for seven basic emotions: joy, fear, anger, sadness, disgust, shame and guilt. It's no wonder so many of us have a hard time keeping our negative comments in check.
Over the past six months I've been working on the verbal language that I've been using that I don't even realize hurts others and in some cases makes them feel inferior.
Until three months ago I used this on my payments landing page. Related: Emotional Intelligence: 10 Things You Must Know Using this word to describe someone's actions ---or even worse, their character -- is unhelpful and grossly non-specific.
I told people in a subheading "Failure isn't an option." Now I put "Success is your only option." Low and behold, when people read that far on the page they stop and read it multiple times. Unless someone's actions are truly "bad," there are likely much more accurate and helpful words you can use to offer constructive criticism.
The mother of all negative words, "no" can impact us down to our very core.
In fact, research tells us that we react more slowly to the word "no" than to "yes," and that even our brains respond differently when we're told no.
It conjures up images of discrimination and racism, and should be saved for only the most extreme and justified situations.